Digital Leadership, Digital Literacy, and Psychological Safety: Employee Innovation at BRI Batulicin
DOI:
https://doi.org/10.63208/21013-190Keywords:
Digital Leadership, Digital Literacy, Innovation Work Behavior, Psychological SafetyAbstract
Under stringent regulatory restrictions, the banking industry must innovate, yet little is known about the psychological factors that support innovation in risk-averse environments. This study explores how digital leadership shapes technology vision, empowers teams through data, and normalizes experimentation. Using a qualitative approach, semi-structured interviews were conducted with six participants: one manager, two customer support representatives, two account officers, and one teller. Credibility is strengthened through role triangulation and member checking. Thematic analysis, combining deductive and inductive coding, examines leadership practices that build psychological safety and stimulate innovation within a compliance-driven culture. Findings indicate that employees with strong digital literacy adapt more effectively to new technologies. Those working in psychologically safe environments feel comfortable expressing ideas and are less afraid of making mistakes. The study concludes that psychological safety, digital leadership, and digital literacy positively influence employee innovation at Bank BRI Batulicin. Without compromising risk management, the study offers practical recommendations on work design and leadership development, providing insight into how innovation can thrive in highly regulated industries.
References
Baswara, G. (2023). Pengaruh psychological safety terhadap creative self efficacy karyawan. Jurnal Ilmu Psikologi Dan Kesehatan (sikontan), 1(4), 301-308. https://doi.org/10.47353/sikontan.v1i4.735
Choi, S. B., Ullah, S. E., & Kang, S. (2021). Proactive personality and creative performance: Mediating roles of creative self-efficacy and moderated mediation role of psychological safety. Sustainability, 13(22), 12517. https://doi.org/10.3390/su132212517
Dewi, Y. C. C., Bachri, B. C. D., & Sinaga, N. E. (2023). Mini Review: Hubungan Psychological Safety dengan Kreativitas pada Karyawan di Indonesia dan Cina. Prosiding Konferensi Mahasiswa Psikologi Indonesia, 4, 153-167.
Elisabeth, T., Caroline, A., Kornarius, Y. P., & Gunawan, A. (2023). Studi komparatif literasi digital karyawan bank: Analisis dampak perbedaan spesifikasi perbankan. Jurnal Nasional Manajemen Pemasaran & SDM, 4(3), 141-157. https://doi.org/10.47747/jnmpsdm.v4i3.1443
Fatonah, F., & Helmy, I. (2021). Pengaruh perilaku kerja inovatif, budaya organisasi, dan etika kerja islam terhadap kinerja guru. Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi (jimmba), 3(6), 1063-1079. https://doi.org/10.32639/jimmba.v3i6.954
Figueroa, J. C. L., Ochoa-Jiménez, S., Palafox-Soto, M. O., & Sujey Hernandez Munoz, D. (2025). Digital leadership: A systematic literature review. Administrative Sciences, 15(4), 129. https://doi.org/10.3390/admsci15040129
Gaviyau, W., & Godi, J. (2025). Banking sector transformation: Disruptions, challenges and opportunities. Fintech, 4(3), 48. https://doi.org/10.3390/fintech4030048
Karakose, T., Kocabas, I., Yirci, R., Papadakis, S., Ozdemir, T. Y., & Demirkol, M. (2022). The development and evolution of digital leadership: A bibliometric mapping approach-based study. Sustainability, 14(23), 16171. https://doi.org/10.3390/su142316171
Khan, A., Shah, A. A., Alotaibi, B. A., & Khan, I. (2024). Prioritizing resource and policy barriers to post-disaster recovery in pakistan: A multi-expert fermatean fuzzy AHP analysis. Sustainability, 16(23), 10414. https://doi.org/10.3390/su162310414
Mahfuuzhoh, M. N., Taufik Bisri, B., Risa, H., & Wardhana, M. A. (2025). Leadership di era digital. Jurnal Rimba : Riset Ilmu Manajemen Bisnis Dan Akuntansi, 3(3), 170-179. https://doi.org/10.61132/rimba.v3i3.2032
Naufal, H. A. (2021). Literasi digital. Perspektif, 1(2), 195-202. https://doi.org/10.53947/perspekt.v1i2.32
Permana, I., Gunardi, I., Pratomo, B. T., Arifin, M. Z., & Kurnianto, I. (2023). Manajemen kepemimpinan era digital: Konsep, gaya dan pengembangan kepemimpinan pada generasi milenial dan z. BULLET: Jurnal Multidisiplin Ilmu, 2(3), 673-680. https://journal.mediapublikasi.id/index.php/bullet/article/view/3022
Raimo, N., Vitolla, F., Marrone, A., & Rubino, M. (2020). Do audit committee attributes influence integrated reporting quality? An agency theory viewpoint. Business Strategy and the Environment, 30(1), 522-534. https://doi.org/10.1002/bse.2635
Tagscherer, F., & Carbon, C. (2023). Leadership for successful digitalization: A literature review on companies’ internal and external aspects of digitalization. Sustainable Technology and Entrepreneurship, 2(2), 100039. https://doi.org/10.1016/j.stae.2023.100039
Tulungen, E. E., Saerang, D. P., & Maramis, J. B. (2022). Transformasi digital : peran kepemimpinan digital. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 10(2). https://doi.org/10.35794/emba.v10i2.41399
van Laar, E., van Deursen, A. J., van Dijk, J. A., & de Haan, J. (2019). Determinants of 21st-century digital skills: A large-scale survey among working professionals. Computers in Human Behavior, 100, 93-104. https://doi.org/10.1016/j.chb.2019.06.017
Wang, Y., Park, J., & Gao, Q. (2025). Digital leadership and employee innovative performance: The role of job crafting and person–job fit. Frontiers in Psychology, 16. https://doi.org/10.3389/fpsyg.2025.1492264
Downloads
Published
Issue
Section
License
Copyright (c) 2025 The Author(s)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
How to Cite
About this article
