SettingsThe Role of Innovation in Promoting Regional Economic Growth and Sustainability in Indonesia
DOI:
https://doi.org/10.63208/21013-791Keywords:
Banking Innovation, Customer Experience, Digital Banking, Digital Transformation, Mobile BankingAbstract
Digital banking has emerged as a significant driver of financial innovation, transforming how financial institutions deliver services and interact with customers. This study examines the role of digital banking in modern financial service transformation through a qualitative Systematic Literature Review (SLR) guided by the PRISMA 2020 framework. Relevant studies published over the last five years were collected from major academic databases and analyzed using thematic synthesis. The findings indicate that digital banking enhances financial service accessibility, operational efficiency, customer experience, and organizational performance through the integration of digital technologies such as online banking, mobile banking, and financial technology solutions. The review further reveals that technology readiness, customer expectations, and digital transformation initiatives are important drivers of digital banking adoption. Additionally, digital banking contributes to financial service modernization and financial inclusion by expanding access to digital financial services. The study concludes that digital banking represents a transformative financial innovation that strengthens banking competitiveness, supports service modernization, and reshapes the future of financial services in an increasingly digital environment.
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