Complains and Appeals

Complains
For complaints relating to the policies and procedures of Integra Business Review (IBR) or the conduct of editorial staff, please email the details of the complaint to the Editor-in-Chief or the publisher at contact@iacs.co.id.

All complaints directed through the correct channels will be acknowledged, and the resolution will be conveyed to the complainant. We value your role in this process and assure you that complaints will be resolved as quickly as possible.

Appeals
Authors have the right to appeal a decision on their submissions to IBR if they believe the decision was unfair. To appeal a decision, please submit a letter detailing the nature of the appeal and indicating why the decision is viewed as unfair.

The Editor-in-Chief will review all relevant documentation relating to the submission, consult the relevant associate editor or reviewers, and appoint a new reviewer to evaluate the submission before making a decision. The Editor-in-Chief's decision will be final.